Rental Agreement
Reservation & Payment
Booking Conditions
Works
Cancellation
Issues During Your Stay
Security Deposit
Bank/Card Charges
Check In / Check Out Times
Travel Credit
Left Items / Deliveries
Disclaimer
Rental Agreement
By booking with us, you agree to be bound by the terms of our rental agreement and these terms of business. Before booking, please ensure you have read and understood the terms of this contract, which can be read here.
Reservation & Payment
Bookings are only secured once the applicable booking deposit has been processed in respect of such booking. We reserve the right to decline any booking on the owner's behalf within 24 hours of the booking being made. All subsequent outstanding amounts due in respect of your booking must be settled by the applicable due date.
Failure to do so may lead to the loss of your booking and forfeiture of any amounts paid in respect of it, as we reserve the right to deem your booking cancelled if you fail to make payments by such due date(s). In this case, the terms of our cancellation policy below shall apply.
Prior to booking, the guest has sole responsibility for determining the suitability of the rental property for their needs based on the information provided in the property description on our website.
By booking with us, you authorise us to charge your card for the rental fee and any other services provided in relation to your booking.
Booking Conditions: Party Size, Ages of Party Members etc.
Guests must comply with the booking conditions set out in the property description. We reserve the right to refuse access to the rental property for failure to comply with these conditions and to verify guests' ages on arrival to ensure compliance with the minimum age requirements.
If your party size or composition changes between the time of booking and arrival, please notify us in advance and settle any associated large party fees that may apply.
Accommodating a party larger than that notified to us may result in a deduction from your security deposit. Access to the property will not be granted if the party size exceeds the maximum capacity stated in the property description.
If the party size or composition does not comply with the property conditions and access is denied as a result, you may forfeit all amounts paid in respect of your booking.
Works
Whilst every effort is made to ensure that your stay will be a pleasant one, the nature of London living means we cannot guarantee that maintenance or construction works will not be ongoing in nearby properties or streets.
If we have prior knowledge that such works may cause unreasonable disturbance to your stay, we will notify you in advance and, if requested, endeavour to relocate you or offer compensation following agreement with the relevant property owner.
Cancellation
After making your booking, you may cancel it within 24 hours and receive a full refund (less an administration fee of £95 + VAT), except where your reservation date is 7 days or fewer from the start of your booking or where the reservation follows a relocation from another of our rental properties.
Thereafter, all amounts paid in respect of a booking are non-refundable except in the event that the property becomes uninhabitable through fire, flooding or another force majeure event, the rental is unable to proceed following notification by the relevant property owner, or we are able to re-let the property over the applicable dates, subject to a cancellation fee of £425 (+ VAT).
If both guest and host agree to cancel a booking, the guest will be refunded all amounts paid up to that date, subject to a cancellation fee of £425 (+ VAT).
We strongly advise guests to take out adequate travel insurance against having to cancel and to protect against potential losses. All refunds are subject to processing or transfer fees depending on the payment method used.
Issues During Your Stay
We will endeavour to address any material issues with your rental property as soon as practicable following notification.
If we determine that the home is not fit for you to continue staying in, we will try to relocate you to an appropriate property of equal or higher rental value within our portfolio while the home is returned to a habitable condition.
If relocation is not possible, we may offer compensation for the affected period, not exceeding the rental amount paid for that period.
Security Deposit
To protect the rental property against damage caused by tenants, we will take a security deposit of £500 (or such other amount as may apply to certain properties) from your nominated card one day prior to your arrival date.
We reserve the right to refuse access to the rental property if this deposit cannot be taken.
The security deposit will be refunded within 5 business days of your scheduled departure date (or longer if repair quotes are required), subject to any deductions made in accordance with the rental agreement.
Bank/Card Charges
We accept no liability for charges levied by your bank or credit or debit card issuer relating to transactions associated with your booking. All amounts processed are in GBP and we do not accept responsibility for currency fluctuations.
Check In / Check Out Times
For information regarding check-in, check-out and other details, please refer to our Guest Info & FAQs, which also form part of our terms of business where relevant.
Travel Credit
For terms relating to the use of travel credit issued in respect of cancelled bookings, please visit this page.
Left Items / Deliveries
We accept no liability for any items left in the rental property or for deliveries. We may be able to assist with returning such items, subject to handling, administrative and courier charges.
Disclaimer
By booking with Ivy Lettings Limited (“Ivy”), you agree, to the extent permissible by applicable law, that Ivy, its officers and employees shall not be liable for any loss, injury or damage suffered by you or anyone connected to you in respect of any lettings enquiry or tenancy arranged by us.
These Terms of Business are subject to change by Ivy Lettings Limited without notice.
Ivy Lettings Limited is a private limited company registered in England & Wales; registration number 6928280.
Country of Merchant Domicile: United Kingdom.