Calendar Management
Cancellation by Host
Cancellation by Guest
Works & Maintenance
Management
Rental Payments
Rental Agreement
Authorities & Consents, Gas Safety Certificates
Disintermediation
Disclaimer
Acceptance
Calendar Management
Hosts are given access to their property's online calendar upon listing with us. If the calendar is showing as “Available” (ie “instant booking”) or if you authorise us to take a booking over dates marked “Enquire” (ie “tentatively available”), this constitutes an offer to let the property over those dates at the agreed prevailing host rental rate and in accordance with any booking conditions relating to party size and ages of children etc.
Please ensure all dates which should not be marketed are marked “Unavailable” to avoid enquirer disappointment, and note that by default your calendar will show as “Enquire”.
If you are unable to make changes to your calendar for whatever reason, please email or call any member of the Ivy team immediately and we will do it for you.
As soon as a guest has paid the applicable booking deposit in respect of a rental, a binding contract is formed between host and guest. Please also see the Rental Agreement below.
Cancellation by Host
Once a guest has paid the applicable booking deposit in respect of a rental, a binding contract is formed between host and guest.
If a host wishes to cancel after this point, Ivy reserves the right to recover from the host any losses, costs, compensation, refunds, administrative expenses or third-party charges arising as a result of that cancellation.
This may include, without limitation, any compensation or relocation costs payable to the guest, together with any reasonable internal administrative costs incurred by Ivy in managing the cancellation.
Hosts should therefore ensure that their calendar is kept fully up to date and that any dates which should not be marketed are marked unavailable.
Cancellation by Guest
Guests are permitted to cancel their booking within 24 hours of making it.
Subject to the foregoing and unless we can re-let the property, all amounts paid in respect of the booking are non-refundable and hosts will receive the agreed host rental fee in the event of a guest cancellation, or the relevant portion thereof if the guest has not yet paid the total rental fee at the time of cancellation, provided that the property remains available for us to endeavour to re-let over the relevant dates.
To the extent we are able to re-let the property, we will refund the cancelling guest on a pro-rata basis.
Bookings taken through third-party booking platforms are subject to the cancellation terms and any other applicable terms of those platforms.
Ivy is not liable for any rental amounts which have not been paid to us by guests, whether directly or via third-party booking platforms.
Works & Maintenance
Hosts must ensure that the property is maintained in good order and that any planned works, repairs, maintenance or other issues likely to affect a guest’s stay are disclosed to Ivy in advance.
Where Ivy becomes aware of works or maintenance issues that may cause unreasonable disruption to a guest’s stay, we reserve the right to notify the guest, offer compensation where appropriate, or relocate the guest where necessary.
Any costs, losses, compensation, refunds or administrative expenses arising from undisclosed or poorly timed works, maintenance issues or property defects may be charged to the host.
Hosts should use reasonable endeavours to schedule works outside confirmed bookings wherever possible.
Management
It is the host's responsibility to ensure the proper functioning of appliances, toilets, showers, locks, TVs and internet modems etc.
Where problems arise in relation to the foregoing, we will always do our best to resolve them promptly ourselves. However, if this is not possible, we reserve the right to charge you for our time and any related contractor costs once we have expended all reasonable time and effort to rectify the problem.
If practicable and where timing permits, we will warn you in advance to give you the opportunity to arrange a solution yourselves.
Whilst we use our best endeavours to ensure any third-party contractor works are completed on a timely basis, we are not responsible for overseeing or managing the contractors or their works, and do not accept any liability for losses arising from those works or costs associated with rectifying them, if this proves necessary.
For more information about our charges for maintenance and management, please follow the relevant link on our website.
Rental Payments
Rental payments to hosts are made on the first business Friday following the end of the applicable booking.
For bookings of 4 weeks or longer, we are happy to pay instalments as agreed between us.
Rental Agreement
In respect of each let, you agree, along with the guest in each case, to be bound by the terms of the Rental Agreement.
Authorities & Consents, Gas Safety Certificates
It is the sole responsibility of owners to ensure that they have all authorities, licences, certificates and consents required by law to let their property.
It is also the sole responsibility of owners to obtain a gas safety certificate in respect of gas appliances, as required by the Gas Safety (Installation and Use) Regulations 1998.
Disintermediation
The host agrees to pay to us a fee of 30% plus VAT of rental amounts in respect of all bookings with guests introduced by us but where host and guest have dealt directly with each other and have not engaged the services of Ivy, including extensions of bookings originally managed by Ivy.
Disclaimer
Whilst we are committed to strictly vetting all prospective tenants, the landlord agrees that Ivy Lettings Limited, its officers and employees shall not be liable for any loss, injury or damage suffered in connection with any lettings with tenants introduced by us.
Acceptance
By listing your property with us, you are deemed to agree to and accept the above terms, and those set out in the Rental Agreement as described and referred to above.